DoLynk Care

DOLYNK CARE

Overview

The DoLynk Care cloud platform offers a confluent, cloud-based service system that allows you to maintain one-site devices and enjoy a full range of services.
End users' devices will receive all-weather health monitoring and maintenance on the DoLynk Care platform, saving time and labor costs for device maintenance.
DoLynk Care simplifies the operation and device health management process, reducing technical queries. Easy and professional maintenance services guarantee a secure and stable experience.

BENEFITS

Project delivery with one phone

Complete settings for Dahua systems in just one app. Simplify jobs for your technicians by creating an account just today.

- Activation in taps:
  
  Search devices in LAN and activate them in batch. Use other batch operations in DoLynk Care to save time in a single project delivery: IP assignment, time synchronization, password change, adding device to cloud, etc.
- Manage devices in sites:
  
  Create sites with basic information (city, street, contact info) to constantly follow up and update the system maintenance status to your customers. This helps you build a bond and trust with them.

Constant health monitoring

Be prompt for device anomalies with DoLynk Care's notifications and resolve them in the shortest time possible.

- 24/7 Error Detection:
  
  Once an error is detected, DoLynk Care will immediately send an notification.
- Troubleshooting Suggestions:
  
  Use DoLynk Care's suggestions for a basic diagnosis before you actually carry out a solution for the errors.
- Automatic Double Confirmation:
  
  After you confirm that the error is fixed, DoLynk Care will check again to make sure it's back to normal.

Convenient alarm management

Deliver, maintain or lease alarm systems online to accelerate your business.

- Quick alarm settings:
  
  Export and copy settings among different alarm systems. Save time for new installations and device replacement.
- Proactive status monitoring:
  
  Spontaneous detection of anomalies and generation of time-defined maintenance reports
- Connect with ARCs:
  
  Apply for security service from ARCs around you.

Smart Network Management

Enhance your maintenance by adding cloud network devices to your security system.

- Simplified setup:
  
  Deploy a cloud switch for clear topology and remote configuration of the entire system. DoLynk Care also provides web access for advanced operations.
- Network monitoring:
  
  Use Dahua's cloud switches, AP/ACs, wireless bridges on DoLynk Care. Leverage detailed topologies and port settings for proactive issue resolution.

APPLICATION SCENARIOS

The Easy Maintenance feature of DoLynk Care is suitable for various scenarios such as homes, retail stores, restaurants, and SMB offices, etc.

Pain Points:

Service providers are unable to promptly detect faults and hidden risks in end-user devices and cannot fix errors in a timely manner, resulting to the compromised security of end users.

Value:

Service providers can conduct device maintenance 24/7 via DoLynk Care, while device errors are reported to the cloud platform immediately. Service providers can promptly discover and resolve device issues, saving time and labor costs, ensuring end user’s safety.

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SMB Office

House

Retail Store

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Dahua DoLynk Cloud is providing service for 10 million+ users

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Take a look at why service providers chose DoLynk and how they use DoLynk products in their everyday work

Explore

With DoLynk Care we have an overview of the customers with their connected devices. You will get fewer phonecalls from customers. There is also an App of DoLynk Care for the technicians on site, which makes it very easy to connect the devices to DoLynk Care.

We have everything on a single platform, making access very quick. The fault notifications are also very interesting. We can check any device in a few minutes. It also saves time for our technical department by avoiding some trips, as there are issues that we can resolve remotely.

DoLynk Care is all wrapped up with Dahua, which it is the prime product that we install for CCTV.
We always check DoLynk Care the first thing in the morning if there has been an issue overnight with any of our customers' sites.

It helps us carry out troubleshooting even though we are not on site.

Since it is a cloud-based application, they are making the most of its advantages.

We give notifications to our customers about device problems and we solve them online.

We can rectify problem and solve the problem. Client was happy and I was also happy that problem got solved remotely.

DoLynk allows us to offer an additional value to the clients and makes our response much more efficient in front of any possible event that happened to the devices.

We got the benefit that in one click you can deliver the entire system easily for the client and maintain it easily.

Customer is happy about it.
Recently I made a new agreement with same customer with the same app.

Nowadays DoLynk Care has become an essential tool for all installers of Dahua Products.
It contains every tool that a technical needs.

This innovative, e-maintenance application is designed to assist installers. DoLynk Care has been instrumental in saving time and reducing the need for on-site visits.

We are much faster in responding to technical problems. It saves time. It saves money.

This app has really made my life easier.
No need to guess where the problem is, the app shows everything.

I can inform the end users if there is any problem. You can find the problem fast and then solve it.

Dolynk Care adds our aftersales to customers so the customers trust us more, because we can respond faster.

I think it's a product for the future, which is already here today. It actually helps my team a lot.

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